FAQ

Order

What payments do you accept?

Can I add an item to an order that has not been shipped yet?

Can I get a coupon code?

Why is the final shipping charge so different from the result from the shipping calculator?

Shipping

What are the shipping options?

When will I receive my order?

How do I track my order?

Products

Where are the products manufactured?

Do you have sugar-free products?

Do you sell fructose online?

What is the shelf life of your food products?

How do I find and read expiration date?

How do I store and keep tapioca pearls?

Order

What payments do you accept?

At BossenStore.com, we accept PayPal, Google Wallet, and credit card (American Express, Discover, MasterCard, Visa)

Can I add an item to an order that has not been shipped yet?

We would recommend you to place a new order, since we do not process your credit card information manually due to privacy concern. To cancel your original order, please call us at 510.324.0168 or email us at service@bossenstore.com.

Can I get a coupon code?

We offer seasonal discounts from time to time. We recommend you to sign up to our newsletter list to keep updated to the latest offerings.

Why is the final shipping charge so different from the result from the shipping calculator?

Please make sure you refresh your order quantity before running the calculator by clicking the button at the right bottom corner of the cart.

Shipping

What are the shipping options?

We use UPS as our primary and only shipping carrier. Based on your needs, you can choose from UPS Ground, Three-Day Select, Second Day Air, Next Day Air (Saver), Next Day Air Early A.M. Please be noted we do not provide any option for weekend delivery.

When will I receive my order?

We strive to provide the best service to our customers, so most of the time we process, pack and ship your order within a business day. However, sometimes it would take us up to 3 days to process your order due to high demand of our products. Estimated delivery time may vary by your delivery location. Please see below to find the estimate transit time.

Bossen UPS Transit Time

How do I track my order?

A shipping confirmation will be sent to you via email once we process your order. In the message, a tracking number and a link to the tracking page will be included.

Products

Where are the products manufactured?

Most of our products are made in Taiwan. Our aloe vera is made and imported from Thailand.

Do you have sugar-free products?

Currently we do not carry sugar-free products.

Do you sell fructose online?

We do not sell fructose on BossenStore.com because the shipping method would cause leakage. However, we do offer fructose for customers requesting shipping via store pick-up, local delivery, or trucking. For more information regarding purchase options, please click here.

What is the shelf life of your food products?

Shelf life of each Bossen product varies. You may find the shelf life on product packages. Below is a summary of each product category:

Bursting Boba: 18 months
Mini Mochi: 12 months
Tapioca Pearls: 6 months
Powder: 18 months
Syrup: 12 - 18 months
Jam: 15 months
Jelly: 12 months

How do I find and read expiration date?

We mark expiration date in two formats. One is as simple as MM/DD/YY, the other is a 5 digit code that requires some interpretation.

You can find the 5-digit code on the cap or the bottle/bag of our product. It includes one letter and four digits of numbers. (i.e. J2345) To decode, divide the code into three sections. The letter indicates the year. i.e. I = 2016 J = 2017 K = 2018. The first two numbers subtracting 20 indicate the month. i.e. 23 – 20 = 03 (March) The last two numbers subtracting 20 indicate the day. i.e. 45 - 20 = 25 (25th) For more information please read here.

How do I store and keep tapioca pearls?

Tapioca pearls are made mostly from starch. The nature of starch makes the pearls chewy and fun, but at the same time very sensitive to humidity and temperature. We have put together tips here for you to keep the best quality of the bobas before, during, and after cooking.