FAQ Frequently Asked Questions

We accept credit cards (Mastercard, Visa, Discover, American Express) and PayPal.

All our products are available for purchase for everyone - for personal or business use. You may walk-in and purchase, as well as shop online at www.bossenstore.com.

Please bring your business license and pre-fill out the Wholesale Form if you are a business. This helps save time when creating an account. Also, we may be able to offer you special savings if you qualify for Wholesale over $2000 per purchase.

We offer promotional discounts and specials on our Email List - SIGN UP today and get notified on our latest Bossen products, news on Bubble Tea and Savings!

Please refresh your order quantity before running the calculator by clicking the button   at the right bottom corner of the cart. Also, the shipping price does not include tax yet.

We use UPS as our shipping carrier. Based on your needs, you can choose from UPS Ground and Three-Day Select. Please be noted we do not provide any option for weekend delivery.

NOTE: Your UPS delivery may vary due to inclement weather and other natural hazards, or local issues. We are not responsible for UPS delays.

We currently only ship within the United States, excluding Hawaii and Alaska. 

We currently do not ship internationally (outside the USA).

We currently do not ship to PO Boxes, as we use UPS and they do not accept those addresses.

We do not ship to: American Samoa, Federated States of Micronesia, Guam, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe or Armed Forces Pacific.

We are unable to edit orders once they are placed due to different shipping costs. If you need to add/remove/change your order, you will have to contact us immediately to cancel and then replace your order correctly.

To cancel your original order, please call us at 510.324.0168 or email us at service@bossenstore.com within one hour of when order was placed. Otherwise, your order will likely be processed and no changes are able to be made.

We are not able to cancel orders once they have been processed and shipped.

If you just placed your order online, contact us immediately the SAME DAY (preferably within minutes/hours), then we may be able to cancel. If more than 24 hours, our system is not able to cancel the order. 

Once an order is canceled, a refund will be issued to your credit card or other method of payment you used. A confirmation email will be sent after the refund is issued. Please allow 5-7 business days to process, and note that it may take up to 30 days for your credit card to show the refund.

Once your order is submitted online, we will process most orders within 24 hours Monday thru Friday if placed before 2pm/PST cutoff time. Once the order processes, it goes into shipping and the delivery time is estimated based on your location. Some orders may take up to 72 hours if there are alot of items.

A shipping confirmation will be emailed to you that includes the tracking number(s) of your package(s). 

If you do not receive your package after tracking says it's arrived, please first check with your UPS office as they may be holding the package or late delivery. Then we advise you to check with neighbors, apartment concierge and around your house/front entrance/garage/yard/etc as UPS sometimes places the package in a less visible area to deter theft.

 If you still have not received the package after 48 hours of delivery date/time, please contact us immediately via email and provide the following information:

• Your Full Name
• Your Email & Phone Number
• Order #
• Item(s) and Quantity Missing

We have a REORDER button for every order. Use the steps below, or watch this video on How to Reorder:

1. 1. Log into My Account
   
2. 2. Under Order History, click the order you want to re-order
3. 3. Click the "Reorder This Shipment" to add all items to Cart
4. 4. You can edit the Cart by adding/deleting items
5. 5. Checkout

Depending on what you mean, if you have orders than need to be sent to different addresses, we advise splitting the order up and placing 3 different orders. We are only able to ship to ONE address per order as shipping will vary depending on locations, and must be paid for by purchaser.

For consumable products: 

1.          No returns. All sales are final. We are unable to refund consumable products. 

             This allows us to ensure the products are usable, untampered, and have a minimum shelf life.  

2.          Undeliverable shipment returned back to Bossen by UPS will incur a 20% restocking fee. 

3.          The refund process can take up to 2-3 days.

For machines and equipment:

*We will not accept any returns or refunds after 3 business days of receiving the product.

*If within 3 business days of package receive date,

1.          All return items must be in the original packaging.

2.          Buyer is responsible for return shipping.

3.          Returned items will incur a 20% restocking fee if package was not opened, 40% restocking fee if package was opened and machine was not damaged.

4.         Undeliverable shipment returned back to Bossen by UPS will incur a 20% restocking fee. 

5.          The refund process can take up to 2-3 days.

Other non-consumable products:

*We will not accept any returns or refunds after 3 business days of receiving the product.

*If within 3 business days of package receive date,

1.          All return items must be unopened and in the original packaging.

2.          Buyer is responsible for return shipping.

3.          Returned items will incur a 20% restocking fee if the product was not damaged.

4.         Undeliverable shipment returned back to Bossen by UPS will incur a 20% restocking fee. 

5.         The refund process can take up to 2-3 days.

We do not accept any exchange requests.

Partial shipment damaged

We can only process a reship for the damaged item once. If the reship is damaged again, a refund will be issued. Shipping charges will not be refunded.   

Whole shipment damaged

We can only process a reship for the damaged item once. If the reship is damaged again, a refund along with the partial shipping charge from the order will be refunded. 

Bossenstore carefully handles and packs every product before shipping out. However, due to the fragile nature of certain products, some items may become damaged during transit. 

If you receive a damaged, defective, or incorrect item, we ask that you submit a picture for our Quality Assurance Team to review. Contact us within 3 days of receiving your package (ie, 3 days after tracking shows delivered) and we will do our best to resolve the issue. 

After 3 days, we will not accept returns, refunds or exchanges.

If you see a damaged package from UPS please open to make sure what item(s) are damaged. Take a photo of the box and products inside and email to service@bossenstore.com - please put your Invoice # as the email subject.

To claim damages or defects, please email us the following information:

•  Your Full Name
•   Your Email & Phone
•   Order #
•   Photo of Invoice
•   Photo of Box/Products (Damaged Packaging(s) or Damaged/Defective Item(s)

Preferred Resolution: Reship Damaged Items or Refund (we do not accept product exchanges.

Our new policy for out-of-stock items is as follows:

1. If the item will be restocked within 10 days, we will hold the order and ship it once the item is back in stock.
   
   
2. If the item will take more than 10 days to restock, we will contact you to see if you prefer to wait or receive a refund.
   
   

If you have any questions, please feel free to contact us.

• All online order are sent by UPS, default is UPS Ground and customer can optionally select 2nd Day, 3-Day or Next Day Air. Once your order has shipped, you will receive a tracking number in your Shipping Confirmation email.
  
  
• If your UPS tracking number shows package is not "Delivered" after 10 business days from day of shipment, please make sure you have double-checked around your home/business, as sometimes UPS may place the package in a safer, hidden area. Please also check with your neighbors and UPS person.
  
  
• If package is still "lost" or not found, please contact us as soon as possible with all the information you have gathered. We will reach out to UPS and file a claim for your package, they will then investigate the claim. Depending on circumstances and the result, we will send an replacement order via UPS Ground, or refund you the order amount minus shipping.
  
  
• If package shows "Delivered" and you claim you did not receive it, we are not to be held liable or responsible. The buyer should reach out to their UPS carrier immediately to resolve the issue.

Our Bossen brand products are made in Taiwan. Our aloe vera is made and imported from Thailand.

Currently we do not carry sugar-free products.

We have recently add fructose as one of our products online. Feel free to check it out under syrups for more information.

Shelf life of each Bossen product varies. You may find the shelf life on product packages. Below is a summary of each product category:

Bursting Boba: 18 months

Jam: 15 months

Jelly: 12 months

Mini Mochi: 12 months

Powder: 18 months

Syrup: 12 - 18 months

Tapioca Pearls: 6 months

We guarantee fresh product when we ship. We mark expiration dates in two formats. One is as simple as MM/DD/YY, the other is a 5 digit code that requires some interpretation. Check out our BLOG for more details.

You can find the 5-digit code on the cap or the bottle/bag of our product. It includes one letter and four digits of numbers. (i.e. J2345) To decode, divide the code into three sections. The letter indicates the year. i.e. I = 2016 J = 2017 K = 2018. The first two numbers subtracting 20 indicate the month. i.e. 23 – 20 = 03 (March) The last two numbers subtracting 20 indicate the day. i.e. 45 - 20 = 25 (25th).

Tapioca pearls are made mostly from starch. The nature of starch makes the pearls chewy and fun, but at the same time very sensitive to humidity and temperature. 

We have put together tips here for you to keep the best quality of the bobas before, during, and after cooking.

For all of the equipment machine purchases, we offer warranty for parts and labor within 90 days of when you receive the order. We are not responsible for any shipping fees incurred.

If you want to return a machine item, please follow the return policy: we charge a 20% restocking fee.

We do not recommend freezing any of the Bursting Boba® , it is best kept refrigerated after opening, and best used within 7 days for optimal flavor.

You can visit any one of our three locations in the Bay Area (California), Houston Area (Texas) and Edison, NJ. All our products are available for purchase on-site for walk-ins (by appointment only), however pricing, selection and quantities may differ at each location.

YES - we have picks available for online orders only, aka Pickup Instore as an option on our www.bossenstore.com

Please see FAQ for How to Order Instore Pickup.

Certain items may vary in price, stock and selection depending on location.

Sample Kits are only currently available for only online orders, not direct walk-ins.

Sample Kits are only currently available for online orders, not direct walk-ins,

To use our Pickup Instore, watch the video below: 

Your browser does not support the HTML5 Video element.

DIRECTIONS:

1. Add "Pickup Instore" to your Cart: https://www.bossenstore.com/products/store-pickup-app
2. Press the Checkout button
3. The cart will show "Pickup Instore $0"

Online orders made for Pickup Instore will be at one of these addresses:

31010 San Antonio Street, Hayward, CA 94544

or 

300 McGaw Dr,Edison, NJ 08837

or 

10570 Bissonnet Street, Suite #100, Houston, TX 77099

• Pickup person must show ID matching note on Invoice, otherwise order will not be given.

• * Pickup is FREE for online orders, but must be picked up within 4 days of order.

• * Online orders not picked up after 24 hours of scheduled date will be put back with a 20% restocking fee.

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Sometimes, when a product has low/no inventory, the product will be made NOT available for pickup. The list is updated on a weekly basis. Visit the website/product page after a few days to check pickup availabilty. 

At the time of pickup, please carefully check all items before signing the invoice.

Once you have signed the invoice and picked up your order, you acknowledge that all items are correct and satisfactory.

We will not be responsible for any discrepancies after the invoice is signed.

To reschedule your pickup date, please call 888-349-8288 (ET) and give your Invoice #.

We offer wholesale pricing for businesses only - please provide proof of business license (resale number, federal tax ID, bank references, etc). For more questions, please call 1-888-349-8288 (Eastern Time) and ask to speak with a Bossen sales representative. S/he will help you set up an account with your business information and introduce you to our Bossen brand products and services.

Wholesale orders must be meet the $2000 minimum per order.

For more detailed info, see our Wholesale page.

It's easy - contact your sales representative and s/he will help you with placing an order via email or phone 510-324-0168 (put in sales extension if you know it). For same day ordering, all orders MUST BE received before 4:00pm/PST. 

We currently accept cash, check, credit card (American Express, Discover, MasterCard, Visa). Please be aware we do charge a fee with credit cards.

We deliver to all local customers around the Bay Area by our delivery trucks. Delivery happens Monday-Thursday, Each day has its own route make sure to double check with you sales representative which day you recieve delivery. 

Boba Academy is a business consulting service to help new or existing business owners to learn more about our products. Our goal is to maintain long-term relationships with our business partners and to provide them with the necessary tools to succeed. We help demonstrate the know-how of the bubble business. We help answer all the question you may have towards starting your own bubble tea business.

Boba Academy is a business consulting service to help new or existing business owners to learn more about our products. Our goal is to maintain long-term relationships with our business partners and to provide them with the necessary tools to succeed. We help demonstrate the know-how of the bubble business. We help answer all the question you may have towards starting your own bubble tea business.

Our dedicated instructor has over 10+ years of experience in bubble tea making and restaurant business. His knowledge and experience will be able to help your business ideas and give you valuable insider tips.

Currently we have our Bossen Boba Academy in Hayward, California - in our Leadway International, Inc. building. After July, the other location in Edison, New Jersey - in our GBT building will be avaiilable also.

We believe a smaller-size session can ensure the quality of Boba Academy. We would recommend you to take only one friend with you to the class.

Simply click on the SIGN UP button in the chart above or use this link:http://www.bossenstore.com/pages/boba-academy-booking - Select the date you're available, and tell us more about your expectation in the process. A confirmation email will be sent to you when accomplished.

We believe product training and education is important for the success of your business. Because we provide quality products, we believe quality also translates in proper preparation and service. Whether you are a first-time starter or someone who has been in the business for years, we want to help by offering our expertise. We also include product tasting, menu recommendations, and exclusive recipes by Bossen.

Bossen Store has served more than 300 local restaurant clients in Bay Area for more than five years. Over the years, we grow together with our clients. A lot of our customers do have proven success in the business. The bubble tea and snow ice industry has already taken the Asian-American population in Hawaii and North America by storm. By adding frozen yogurt to the mix, our products are quickly moving to a mainstream audience. That being said, there are many thriving businesses throughout surrounding areas of the Los Angeles basin, San Francisco Bay Area, and nationwide who are already profiting from our products.

Logo design service for Premium includes a thorough assessment of customer needs, two design options by our in-house designer, and two rounds of revisions. Time required beyond two rounds of revision will be billed at a rate of $50/hr. Bossen Store and the company Leadway International Inc. are not responsible for any copyright issues as of the store name and the logo design.

All we ask for is your deposit on the product that you may purchase. Once you meet our minimum purchasing requirement, we will use it as credit for your future purchases. Please note that machine, custom print products and sign-up fee purchases are not considered part of the purchasing requirement, and therefore are not deductible from the deposit. 

We welcome you to contact us to inquire about the class before it begins. Once the class starts, we do not accept any request for refund.

After accessing the online Boba Academy, you can view the videos in 3 months.

At Bossen, we offer convenience, selection and heart with our custom orders by providing you a Bossen Specialist to help with your order, from the first step to the last step.

• High Quality Print Up to 4 Pantone® Colors

• Ultra-violet Inks for Print Clarity

• Available for PP cups, PET cups, coffee cups, coffee jacket sleeves, sealing films, boba straw wrappers and food containers

• Turnaround Time: 8-10 Weeks

• Dedicated Customer Service Representative assigned to you

click here.