Yes, we accept returns; however, eligibility depends on the type of product. Please review the conditions below:
General Return Conditions
● Items must be unused and in their original packaging
● Return requests must be submitted within the applicable timeframe (3 days from the date received). Please see further details pertaining to the specific return item.
Consumable Products
● All sales are final. We do not accept returns or offer refunds on consumable products
● This policy ensures all products remain safe, untampered, and within an appropriate shelf life
Machines & Equipment
● Returns or refunds are not accepted after 3 business days from the delivery date
If requested within 3 business days:
● Items must be returned in original packaging
● Customers are responsible for return shipping costs
● A 20% restocking fee applies if the package is unopened
● A 40% restocking fee applies if the package has been opened and the item is not damaged
● Approved refunds are processed within 2–3 business days
Other Non-Consumable Products
● Returns or refunds are not accepted after 3 business days from the delivery date
If requested within 3 business days:
● Items must be unopened and in original packaging
● Customers are responsible for return shipping costs
● A 20% restocking fee applies for returned items that are not damaged
● Approved refunds are processed within 2–3 business days
